Welcome to the Feedback Center
The Feedback Center is the place to learn more about feedback: What feedback is, why it's a critical component of
trading on
Wagglepop and how to effectively manage feedback.
Why is feedback so important?
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Feedback builds trust.
Actual member-to-member comments help thousands of other users
build trust in other members. Without trust, there couldn't be a
single transaction on Wagglepop. Think of trust as the
foundation, and feedback as the house that is built on it. |
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Feedback is direct.
Feedback ratings and comments are direct from other members
based on a specific transaction. Unlike most retail experiences,
you'll get a chance to rate your trading partner. It's one of
the core components of trading on Wagglepop. |
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Feedback has value.
As members begin to build a Feedback Score and Transaction
History, the resulting numbers become a sort of currency on
Wagglepop. Good feedback is valued. Buyers and sellers alike
appreciate good feedback, and likewise appreciate members who
understand their responsibility to the community. Nothing
reflects that commitment to the community better than a good
Feedback Score, with a good Transaction History. Additionally,
Wagglepop has an innovative system that allows potential buyers
to sort search results by the actual Feedback Score, adding even
more value to the overall feedback system. |
How does feedback work?
After every transaction on Wagglepop, both the buyer and seller will
have an opportunity to leave feedback for their trading partner. The
feedback left for another member reflects not only your trading partner,
but you as well.
There are two main components of feedback:
Understanding the Feedback Score and the Transaction History
As feedback is left for members, the ratings and comments have a
cumulative effect. Two different methods are used to judge these
accumulations of ratings and comments:
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Feedback Score
Every Wagglepop member has a Feedback Score. The Feedback Score
is determined by adding up all of your Positive feedback ratings.
On Wagglepop, all ratings are recorded and count towards your
overall Feedback Score, including multiple purchases from the
same buyer.
Displayed along with your Feedback Score will be a Feedback
Icon. A Feedback Icon is just a quick visual measure of your
Feedback Score, and along with your actual score helps other
members to get a feel for your reputation and dedication to the
community. Click
here to see the complete gallery of Feedback Icons.
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Transaction History
Perhaps even more important than a good Feedback Score is a good
Transaction History.
Transaction History is calculated and displayed as the
percentage of positive transactions for all your feedback
ratings.
For example, if you have 234 Positive ratings, 3 Neutral
ratings, and 1 Negative rating, you will have a Transaction
History of 99.6% Positive displayed below your Feedback
Score in all listing views. Please note that Neutral ratings do
not count for or against your overall percentage positive
calculation.
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Feedback Withdrawal and Removal
Feedback that meets any of the circumstances below is feedback abuse
and may be subject to removal:
- Wagglepop is provided with a valid court order finding that the
disputed feedback is slanderous, libelous, defamatory or otherwise
illegal.
- The feedback comment contains profane, vulgar, obscene or racist
language or adult material.
- The feedback comment contains personal identifying information about
another member, including real name, address, phone number, or email
address.
- The feedback makes any reference to a Wagglepop or law enforcement
organization investigation.
- The feedback comment contains links or scripts.
- Negative feedback intended for another member will be considered for
removal only in situations where the member responsible for the
mistaken posting has already placed the same feedback for the correct
member.
- Feedback left by a member who provided Wagglepop with false contact
information (as verified by Wagglepop) and cannot be contacted.
- Feedback left by a member who bid on or purchased an item solely to
have the opportunity to leave negative feedback for the seller, with
no intention of completing the transaction.
Wagglepop will remove feedback as warranted under the above conditions,
if notified.
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Positive
Neutral
Negative